Nuance為乘客打造提供更多人工智能服務的汽車助手

  Nuance的Dragon Drive（聲龍駕駛）現在包含時刻聆聽且基於人工智能的Automotive Assistant（汽車助手），方便乘客與系統進行交互。此外，Nuance的Dragon Drive（聲龍駕駛）現在還增添了人工智能，從而讓駕駛員享受智能車載信息收發和全新個性化功能。

  拉斯維加斯（2017年國際消費電子展）和馬薩諸塞州伯靈頓——2017年1月5日——Nuance通訊公司（NASDAQ: NUAN）今日宣布，其Dragon Drive（聲龍駕駛）互聯汽車平台現在新增了人工智能和Automotive Assistant（汽車助手）功能，能夠提供高級語境化和個性化車載體驗。Dragon Drive（聲龍駕駛）現在包含時刻聆聽的多乘客對話功能和基於人工智能的信息收發功能以及更多駕駛員個性化選項。

  作為其Automotive Assistant（汽車助手）服務的一部分，Dragon Drive（聲龍駕駛）已經提供了認知推理功能，讓汽車制造商能夠將智能虛擬個人助手深入集成到人機界面中，從而聆聽、理解、推理並做出反應。憑借來自汽車和駕駛員的語境化和情境化數據，Dragon Drive（聲龍駕駛）所提供的汽車助手能夠主動推薦導航路線、興趣點、音樂等內容。


  現在，Nuance擴展了其Automotive Assistant（汽車助手）的功能，讓汽車制造商能夠增加汽車助手服務對象，涵蓋車內的所有乘客，而不僅僅是駕駛員。憑借其多乘客交互解決方案，汽車助手能夠利用Nuance的“喚醒詞”技術與車內的多名乘客進行對話，通過聲紋驗證識別乘客身份。例如，在駕駛員讓汽車助手撥打電話的時候，後排的乘客可以讓汽車助手播放他們的“拉斯維加斯公路之旅”歌單。

  Nuance的多乘客交互解決方案目前已集成到2016和2017款寶馬汽車中，讓駕駛員和前排乘客能夠與由Dragon Drive（聲龍駕駛）提供支持的寶馬互聯車載信息娛樂系統進行交互。

  此外，Nuance還宣布推出高級人工智能信息收發功能，汽車助手能夠理解所接收信息的語境並根據信息內容主動給出建議或采取行動。例如，如果駕駛員在下午一點半收到信息“兩點十五密歇根中央車站見”，Automotive Assistant（汽車助手）將對信息內容進行分析，詢問駕駛員是否需要導航至密歇根中央車站，並詢問是否需要回復信息。汽車助手還能夠提供其他選項，例如將會議添加到日程安排中。

  Nuance的人工智能信息收發功能還能夠在通過系統向外發送的信息中插入更多語境和信息。例如，駕駛員可能會說“告訴麗貝卡我的到達時間”，汽車助手隨後會向麗貝卡發信息“我將在下午兩點二十到達”。汽車助手能夠根據距離和導航計算出預計到達時間，並且能夠根據此前的信息或聯絡頻率確定聯系哪個麗貝卡。隨著時間的推移，Automotive Assistant（汽車助手）將掌握常用聯系人信息以及他們首選的聯絡方式（手機、辦公室電話或家庭座機）。Dragon Drive（聲龍駕駛）的“語音打斷”技術讓駕駛員能夠隨時打斷汽車助手，從而快速輕松地做出更正。

  Strategy Analytics用戶體驗實踐部高級分析師Derek Viita表示：“汽車制造商非常渴望通過汽車助手可以直接獲得一系列應用及服務來實現人機界面的與眾不同。因此汽車助手在快速發展的自動駕駛汽車及共享駕駛服務中將會扮演至關重要的角色。相對的，汽車助手需要拓展深度對話功能以及認知能力，使車載系統能夠無縫理解駕駛員一系列的需要以及個人偏好。”

  Nuance的Dragon Drive（聲龍駕駛）還讓汽車制造商能夠利用依托Nuance Mix NLU開發平台的插件對已經部署的信息娛樂系統進行無線升級。汽車制造商能夠獲取一系列即插即用域，例如體育、新聞、音樂等，具有對話性和智能性，能夠快速輕松集成到車機中，可以通過雲端或智能手機進行訪問，不會影響到信息娛樂系統中的其他應用程序和服務。

  Nuance車載業務部高級副總裁Arnd Weil表示：“汽車制造商正在利用對話型汽車助手重新定義人機界面創新，將人工智能融入駕駛體驗。我們Dragon Drive（聲龍駕駛）平台最新推出的功能讓汽車助手體驗不再局限於駕駛員，讓乘客也能訪問內容和服務。隨著我們進入下一個交通時代，隨著自動駕駛汽車和共享駕駛服務開始在‘智慧城市’中出現，這種共享汽車助手理念至關重要。雖然駕駛員會一直存在，自動駕駛汽車和共享駕駛汽車的乘客數量將不斷增加，從而讓汽車助手快速獲取並提供更多服務和功能。”

  Dragon Drive（聲龍駕駛）

  Dragon Drive（聲龍駕駛）提供的用戶體驗是汽車後市場第三方手機解決方案或單一依賴於雲端語音技術解決方案無法企及的。Nuance 獨特的混合語音功能支持超過40種語言，讓駕駛員能夠以更加安全智能的方式獲取應用程序和服務。更多信息，請訪問Dragon Drive on nuance.com。
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  關於Nuance通訊公司

  Nuance是一家全球領先的語音和語言解決方案提供商，為世界各地的企業和消費者提供服務。它的技術、應用軟件和服務改變了人們進行信息的交互與創建，增強了用戶體驗。每天都有數百萬用戶和數千家企業使用Nuance為客戶制定的應用方案。欲知更多信息，請登錄china.nuance.com。

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    Nuance Integrates More AI into Automotive Assistant for Passengers
  Nuance’s Dragon Drive now features always-listening AI-powered Automotive Assistant to let passengers engage the system; adds AI for intelligent in-car text messaging and new personalization capabilities for drivers

  CES 2017 and BURLINGTON, Mass. – January [5], 2017 –Nuance Communications, Inc. (NASDAQ: NUAN) today announced new Artificial Intelligence and Automotive Assistant capabilities for its Dragon Drive connected car framework to deliver advanced contextualized and personalized in-car experiences. Dragon Drive now features always-listening multi-passenger communication and AI-enabled text messaging, as well as additional feature for driver personalization.

  Dragon Drive already offers cognitive reasoning as part of its Automotive Assistant service, giving automakers the ability to deeply integrate an intelligent virtual personal assistant in the HMI cockpit that can listen, understand, reason and respond. Dragon Drive leverages contextual and situational data from the car and the driver to deliver an assistant that can proactively suggest navigation routes, points of interest, music and more.

  Today, Nuance has expanded the capabilities of its Automotive Assistant, providing automakers with the ability to extend assistant capabilities to all passengers in the car – not simply the driver. With its Multi-passenger interaction solution, the in-car assistant can communicate with multiple people in the car leveraging Nuance’s wake-up word technology and identifying the passenger with voice biometrics. For example, the driver may engage the assistant to place a phone call while a passenger in the backseat can engage the system to play their “Las Vegas road trip” playlist.

  Nuance’s multi-passenger interaction solution is currently shipping in 2016 and 2017 BMW Group vehicles, allowing drivers and front-seat passengers to interact with the BMW connected in-car infotainment system powered by Dragon Drive.

  Nuance also announced advanced AI-enabled text messaging, where the automotive assistant can understand the context of an incoming message and proactively suggest a response or take an action based on its contents. For example, if a driver receives the message at 1:30 p.m., “Let’s meet at Michigan Central Station at 2:15,” the Automotive Assistant will interpret the details and ask the driver if she would like to navigate to Michigan Central station given the time, as well as ask whether she would like to send back a message. The assistant will also provide options such as adding a meeting to a calendar.

  Nuance’s AI-enabled text messaging also inserts additional context and information into an outgoing message dictated through the system. For instance, the driver may say “Tell Rebecca when I will arrive,” and the assistant will send a message to Rebecca with a message stating “I will arrive at 2:20 p.m.” The assistant knows based on the distance and navigation the expected arrival time, and understands which Rebecca to contact based on previous messaging exchanges or frequency of contact. Frequent contacts and their preferred contact details (mobile versus office or home) are learned by the Automotive Assistant over time. However, corrections are quick and easy with Dragon Drive’s voice barge-in technology that allows drivers to interrupt the assistant at any time.

  “Automakers are keen to differentiate within the HMI through automotive virtual assistants that provide intuitive access to a range of apps and services – setting the stage for assistants that will play a central role in the evolving landscape of autonomous cars and shared car services. As such, automotive assistants need to extend beyond the driver with deep conversational and cognitive capabilities that allow the system to seamlessly understand a range of needs and personal preferences,” said Derek Viita, senior analyst, user experience practice, Strategy Analytics.

  Nuance Dragon Drive also gives automakers the ability to easily update already deployed infotainment systems over the air with plug-ins that leverage the Nuance Mix NLU development platform. Automakers have access to an array of plug and play domains, such as sports, news, music and more that are conversational and intelligent, can be quickly and easily integrated in the head unit, accessible via the cloud or smartphone without impacting other apps and services in the infotainment system.

  “Automakers are redefining innovation in the HMI with conversational automotive assistants that bring artificial intelligence behind the wheel,” said Arnd Weil, senior vice president, automotive, Nuance Mobile. “These latest enhancements to our Dragon Drive platform bring the automotive assistant experience beyond the driver’s seat, giving passengers the ability to access content and services. This shared automotive assistant concept is critical as we enter the next era of transportation, where autonomous vehicles and shared driving services begin to take shape across ‘smart cities.’ And while there will always be drivers, we’ll see the number of autonomous and shared vehicle passengers rise, giving way to more services and capabilities that automotive assistants can quickly access and deliver.”

  Dragon Drive

  Dragon Drive offers a level of user experience unmatched by aftermarket third party mobile phone solutions or solutions relying on cloud-based speech technology alone. Nuance’s unique hybrid voice capabilities provide drivers with a safer, smarter way to access apps and services, across more than 40 different languages. To learn more, visit Dragon Drive on nuance.com

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  About Nuance Communications, Inc.

  Nuance Communications, Inc. (NASDAQ : NUAN) is a leading provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with devices and systems. Every day, millions of users and thousands of businesses experience Nuance’s proven applications. For more information, please visit www.nuance.com.

  Nuance, Dragon and the Nuance logo are trademarks or registered trademarks of Nuance Communications, Inc. or its subsidiaries in the United States of America and/or other countries. All other company names or product names may be the trademarks of their respective owners.